Community residents CANNOT be restricted access to the community, even if they have been diagnosed with the coronavirus or have been advised of the need to self-quarantine. Residents are entitled to reside in their residence, unless state or local authorities determine otherwise. If a resident notifies you that they have coronavirus, you should contact your municipal, county and state health authorities, so that they are aware that a resident in your community has tested positive. If a resident who has tested positive for coronavirus is seen out of their unit, you should notify your municipal, county and state health authorities and request that they immediately take any actions they may deem necessary.

While you CAN notify residents that a member of the community has tested positive for coronavirus, has been ordered to self-quarantine, and/or is otherwise electing to self-quarantine, you CANNOT IDENTIFYTHE RESIDENT in quarantine by name, address or provide any other personal information that could identify the resident. You should NOT notify residents that a member of the community has been diagnosed with coronavirus UNLESS you are able to CONFIRM the diagnosis is TRUE from the resident directly, a co-occupant living with the resident or a public health official who has notified the Board of Directors or the management company of such diagnosis. In no circumstance should you rely on rumors or unofficial sources.

Open houses, moving into or out of the community, or accepting large deliveries, are not recommended. This recommendation particularly applies when using vertical transportation in multi-story communities.

Communities should enhance cleaning of all common areas and facilities, particularly those high-contact areas such as doors and door handles, countertops, stairwells, elevators, elevator buttons, light switches, restrooms, laundry facilities, amenities and lobby areas. Residents should also be encouraged to follow the social distancing policies recommended by the Center for Disease Control.